Assessing Project Management04 October 2007
Assessing Project Management
As discussed above, a Best Practice is the most effective and efficient way to solve a particular problem or achieve a particular result. Above, the method for defining which practice is best was given. Here, the question is:
How does a PMO assess the organization's practices overall?
If the PMO has updated its project management methodologies to include Best Practices and decision rules for selection of the most appropriate practice on each situation, then the PMO is ready to assess the level of practice across the organization.
Each end-of-phase review and Post-Implementation-Review (PIR) becomes an opportunity to assess practice levels. Each process is documented, and so the reviewers can ask:
- Was the correct process followed, according to decision rules? If not, was their an error, or does the decision rule need improvement or clarification?
- Did the process achieve the desired result? If not, was the practice properly implemented? If it was, could the practice be improved.
These questions lead to the following corrective actions:
- If the Best Practice was not chosen, but the decision rule is clear, then some member of the project team needs additional training.
- If the decision rule was not clear, it needs to be rewritten.
- If the Best Practice was used, but not well, then the team member needs training.
- If the Best Practice was used properly, but did not work, then the Best Practice needs to be improved.
There is one more step the PMO should take before providing training or rewriting the portion of the methodology that has the decision rule and the Best Practice. That step is to ask: Is it worth it? Sometimes, the error is so rare or so small that it is not worth fixing.
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